Refund Policy
for Incurosoft
Our Refund Policy outlines the conditions under which Incurosoft processes refund requests, the procedures involved, and the exclusive responsibility of Incurosoft in handling such cases.
By utilizing any of our services, you confirm your acceptance of and agreement with the terms and conditions specified in this refund policy.
At Incurosoft, the project scope is defined and finalized through a series of meetings and discussions based on the business plan shared by the client. After reaching a mutual agreement on the scope of work and obtaining approval, we proceed to sign the necessary contracts before accepting payment for the project.
Invoices are then generated, and payment is collected accordingly.
Before considering a refund or cancellation request, we prioritize thorough discussions to resolve any issues or challenges encountered during the project. If the concerns persist, we encourage clients to email us for a final dialogue. In cases where no resolution is reached after all attempts, a refund claim may be initiated.
Eligibility for Refund:
- The claim must be made within 12 hours of payment processing.
- No work should have been started by the development team.
- No development activities should have commenced on the project.
- No payments should have been made to any third party involved directly or indirectly with the project.
If the client meets all the refund eligibility criteria, the payment will be returned to the client’s account after deducting 20% of the total amount as a cancellation fee (excluding transaction costs).
Refunds or cancellations for projects under development will not be entertained. If an issue arises during development, it will be resolved by addressing bugs or concerns based on mutual agreement and the predefined project scope. In exceptional cases, Incurosoft may not refund the amount paid but can adjust it against future projects the client wishes to undertake.
