Forward to Me is a UK-based parcel forwarding service that allows customers around the world to shop from UK retailers and have their purchases shipped internationally. With forward2me, you can now buy from international brands that don’t deliver to your country, expanding your shopping horizons like never before.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Forward to Me faced several challenges that needed to be addressed to improve their service and enhance customer satisfaction:
- Handling Increased Volume: As the customer base grew, Forward to Me needed a scalable solution to manage the increasing volume of packages and ensure timely deliveries.
- Package Tracking: The platform required an advanced tracking system to provide real-time updates on package status from the moment of purchase to final delivery.
- User Experience: Ensuring a seamless and user-friendly experience was crucial for customers to easily navigate the platform and manage their orders.
- Cost Efficiency: Forward to Me needed to optimize their logistics operations to reduce shipping costs and offer competitive pricing to customers.
- Customs and Duties Management: The platform required an efficient system to handle customs and duties, ensuring smooth cross-border transactions and compliance with international regulations.
What did
Incurosoft do
Forward to Me partnered with Incurosoft to address these challenges and enhance their package forwarding service. The collaboration focused on the following areas:
- Scalable Infrastructure: Developed a scalable backend infrastructure to handle the increasing volume of packages and ensure efficient processing and delivery.
- Advanced Tracking System: Implemented a robust tracking system that provides real-time updates on package status, from purchase to delivery.
- Enhanced User Experience: Redesigned the user interface to provide a seamless and intuitive experience, making it easier for customers to navigate the platform and manage their orders.
- Optimized Logistics Operations: Utilized advanced algorithms to optimize shipping routes and reduce logistics costs, ensuring competitive pricing for customers.
- Customs and Duties Management System: Integrated a comprehensive system to handle customs and duties efficiently, ensuring compliance with international regulations and smooth cross-border transactions.
The Results
- 60% Increase in Handling Capacity
- Real-time Package Tracking
- Improved User Experience
- 20% Reduction in Shipping Costs
- Seamless Customs and Duties Processing
