about Delivery Hero
Delivery Hero is a leading global online food delivery service that connects customers with restaurants in over 40 countries. The company is known for its rapid delivery times and expansive network of partner restaurants.
30,000
+
Hours delivered back to the business
100
+
SOX compliance in Settlement process automation
95
+
Success rate of bot case completion
6
+
For functional release of OBT, RTS and OGS
The Chalange
Delivery Hero faced several challenges that needed to be addressed to enhance their platform and improve service delivery:
- Scalability: The rapid increase in orders required a scalable infrastructure to handle high traffic and ensure smooth operations across multiple regions.
- Real-Time Order Tracking: The platform needed an advanced real-time tracking system to provide customers with accurate updates on their orders from preparation to delivery.
- User Experience: Enhancing the user interface and experience was crucial to maintaining high customer satisfaction and encouraging repeat usage.
- Integration with Local Restaurants: Efficiently integrating with a vast network of local restaurants required robust API development and management.
- Data Security: Protecting sensitive customer data and ensuring secure transactions was essential for building trust and compliance with global data protection regulations.
What did
Branaovative do
Delivery Hero partnered with Incurosoft to tackle these challenges and optimize their food delivery platform. The collaboration focused on the following areas:
- Scalable Infrastructure: Developed a robust and scalable backend infrastructure to support high traffic volumes and ensure reliable performance across different regions.
- Advanced Real-Time Tracking: Implemented a sophisticated real-time tracking system that provides customers with live updates on their order status, from preparation to delivery.
- Enhanced User Experience: Redesigned the user interface to be more intuitive and user-friendly, improving navigation and overall customer satisfaction.
- Seamless Integration: Developed and optimized APIs to ensure seamless integration with local restaurants, enhancing order accuracy and processing speed.
- Robust Data Security: Integrated advanced security measures, including encryption and secure payment gateways, to protect customer data and ensure secure transactions.
The Results
- 50% Increase in Order Handling Capacity
- Real-Time Order Tracking
- Enhanced User Satisfaction
- Improved Restaurant Integration
- Enhanced Data Security
The technology that we use to support Delivery Hero
JavaScript
RESTful APIs
Node.JS
React
Flutter
Android
iOS
UI/UX
Payment Gateway Integration
Real-time Tracking Systems
